Useful Information

Northwest Brisbane Disaster Support Directory

Well-connected and well-prepared communities are resilient communities.
Working together, we can recover better from natural disasters, and become more prepared for the future. In conjunction with the Community Disaster Resilience Expo Picabeen has prepared a Northwest Brisbane Disaster Support Directory  made to make the Northwest Brisbane community more aware of local services, as well as relevant online and over-the-phone information services. To view or download a copy – click here

Lifeline Australia - Phone 13 11 14

A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Beyond Blue

We all have good days and bad days. Then there are those days when something isn’t quite right, you’ve got something on your mind, or things just seem too much. Whatever it may be, it can make a real difference having someone to talk to. To hear what you have to say. And to give you advice. So, no matter who you are, or how you’re feeling, reach out  for support – Beyond Blue will point you in the right direction so you can get the help you need.  Phone 1300 22 46 36 – 24hrs per day

1800 Respect - National Sexual Assault, Domestic Family Violence Counselling Service

Help, support, counselling, information and referral for those experience sexual or domestic violence and for those family and friends who are supporting them

Phone1800 RESPECT (1800 737 732)

Clarence Street - Mater Young Adult Health Centre

Clarence Street is part of the Mater Young Adult Health Centre. Located in South Brisbane, it is a free, confidential service supporting young people to make positive changes to their alcohol and other drug use. Clarence Street aims to support young people to achieve some of their goals around their drug and alcohol use, such as having a break from using, cutting back on use, or quitting.

Phone 07 3168 8111


Headspace is the National Youth Mental Health Foundation. They provide early intervention mental health services to 12-25-year-olds.  They support young people with mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support. With a focus on early intervention, they work with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future.

Call on: 1800 650 890

Homeless Hotline - 1800 474 753

Homeless Hotline is a phone information and referral service for people who are experiencing homelessness.

Homeless Hotline can help:

  • Single people aged over 16.
  • Mothers with children.
  • Fathers with children.
  • Families.
  • Couples.
  • Those experiencing homelessness or at risk of homelessness.

Calls to the Homeless Hotline are free (calls from mobiles are charged at applicable rates).

·       Freecall: 1800 474 753

·       The service operates 24 hours a day, 7 days a week.

Kids Helpline

Did you know that Kids Helpline helps out people until they turn 25? You can give them a call every day of the year, any time of the day. They can help you out with problems or link you to services in your local area.

Call on: 1800 551 800

North West Youth Accommodation Service

Supporting young people on their journey from homelessness to independence.  If you are in need of supported accommodation please see if you are eligible and learn more about if our program is suitable for you. If you have any questions please call (07) 3855 5233 and speak with one of our caseworkers.


13 YARN- Phone 13 92 76

13YARN [Thirteen YARN] is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. It offers a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week. 13YARN empowers our community with the opportunity to yarn without judgement and provide a culturally safe space to speak about their needs, worries or concerns.

If you, or someone you know, are feeling worried or no good, we encourage you to connect with 13YARN on 13 92 76 (24 hours/7 days) and talk with an Aboriginal or Torres Strait Islander Crisis Supporter.


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